Frequently Asked Questions
What should I do after I submit a project request?
Kick back, relax, and get ready to answer the phone! Our contractors will be reaching out to you to discuss your project in more detail. Please give these pros a chance to view your project and connect with you so they can give you an accurate and complete quote.
How soon after submitting a project request will I hear from a pro?
You’ll start hearing from pros right away, but all of them should call, text or email you in the next 24-48 hours. If your project is an emergency, you’ll hear from them ASAP.
Can you tell me more about the contractors you work with?
You can learn more about these pros, their work and their companies by viewing their profiles on ImproveNet. In addition to ImproveNet’s pros, we also work with professionals from a number of trusted partner networks. Home experts belonging to these networks might not be listed on your matches page, or may have limited information displayed. All pros, no matter the network, should contact you in 24-48 hours.
Why do I only see one pro match in my results?
While we always try to match you with up to four local contractors, sometimes you will see fewer than four matches. This can either mean that there is high demand or low professional availability at the moment.
What happens to my personal information when I submit a project request?
Your information is completely secure and is only shared with up to four trusted home experts. ImproveNet takes your privacy very seriously and you are in no way required to purchase any products or services from these pros.
Why is my phone number verified when I submit a project request?
We verify your phone number to make sure that we’re matching our contractors with a valid phone number, and not a robot. You are not required to answer this automated call in order to be matched.
Can I submit more than one project request?
Absolutely! Our matching service is totally free to use with no obligation, and you can submit as many project requests as you’d like. Submit a project request today!
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